Frequently Asked Questions
Everything you need to know about your NOGU experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-7 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team to initiate a return or exchange.
Are NOGU products covered by a warranty?
Yes, all NOGU jewelry and accessories come with a 1-year limited warranty against manufacturing defects to ensure the highest quality standards.
How should I care for my jewelry?
To maintain the shine and longevity of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store them in a cool, dry place when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Can I track my order after it has shipped?
Absolutely. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery.